We have established cooperation with reliable, globally operating courier companies. These companies deliver the package to your designated parcel post office or to your door anywhere in the world in 2-3 days, but in some cases within 7-14 working days. Each shipment has a unique tracking number that allows you to track the shipped item.

SIA “MASA” is not responsible for customs duties or taxes incurred when importing goods into your country. Please contact your local customs agency for details on possible duties or taxes on your order. SIA “MASA” is not responsible for non-delivery of packages due to non-payment of customs duties, processing fees, duties or taxes.

You can return defective products within 15 days of delivery for a full refund. Any products with defects must first be returned to SIA “MASA” and the expenses related to the return are borne by the buyer, where they will be checked and refunded, or a new product will be sent. Any item being returned must be in new condition. Refunds will be processed as soon as possible. This process can take up to 10 working days once we receive the damaged item. If you need to return an item, please contact us with your order number and details of the item you wish to return. We will respond quickly with instructions on how to return items from your order.

When no refund is made:

– the customer has received a personalized design by e-mail

– stickers have been sent

– the stickers are pasted

Please note that there are no refunds for personalized designs that you have confirmed by receiving a sample design via email. Please double check your order form before placing your order as it will be printed with the exact color choices, race number, spelling and logos you have specified. Once the order is printed, no changes can be made.